Defining The Imagination And Intention of Your Shared Services Centre

 

A Shared Services Centre (SSC) is a centralized unit within an organization that provides common services and support functions to multiple departments or business units. The imagination and intention of a Shared Services Centre can be defined as follows:

1. Imagination: The imagination of a Shared Services Centre refers to the creative and innovative mindset that drives the development and implementation of services within the center. It involves envisioning new ways of delivering services, streamlining processes, and finding solutions to meet the evolving needs of the organization and its stakeholders.

The imagination of a Shared Services Centre often involves:

a. Identifying opportunities for process improvement: This involves exploring ways to optimize existing processes and identifying new approaches to enhance efficiency, effectiveness, and customer satisfaction.

b. Embracing technology and automation: Leveraging technology and automation solutions to streamline workflows, reduce manual efforts, and improve service delivery.

c. Promoting a culture of innovation: Encouraging employees to think creatively, propose new ideas, and experiment with novel approaches to service delivery.

2. Intention: The intention of a Shared Services Centre reflects the purpose and objectives behind its establishment. It represents the desired outcomes and value proposition that the center aims to deliver to its internal clients and stakeholders.

The intention of a Shared Services Centre often includes:

a. Cost optimization: The center is established to consolidate and standardize services to achieve economies of scale and cost savings for the organization.

b. Service excellence: The center aims to provide high-quality services that meet or exceed the expectations of its internal clients. This involves setting service level agreements, monitoring performance metrics, and continuously improving service delivery.

c. Strategic alignment: The center intends to align its services with the strategic objectives of the organization. This may involve supporting specific business initiatives, enabling growth, or enhancing operational efficiency.

d. Collaboration and knowledge sharing: The intention of a Shared Services Centre is often to foster collaboration and knowledge sharing across departments or business units. By centralizing certain functions, the center facilitates the exchange of best practices, standardization of processes, and leveraging of expertise.

Overall, the imagination and intention of a Shared Services Centre combine to create a forward-thinking and purpose-driven unit that continuously seeks to deliver value, improve efficiency, and support the strategic objectives of the organization it serves.